14-Day Customer Conversion Money-Back Guarantee
Approved partners can claim an exclusive customer opportunity for $99. If the homeowner does not become a paying recurring pool-cleaning customer within 14 days after the customer details are released, the partner may request a full refund to the original payment method under these terms.
When the period begins
The 14-day period begins when TNPG releases the homeowner’s contact and service-request details after verified payment.
What counts as a conversion
A successful conversion means the homeowner makes the first payment to the independent provider for recurring pool-cleaning service.
What the partner should do
The partner should make reasonable, timely contact attempts, accurately report the outcome and provide reasonable supporting details if requested. TNPG may independently verify the result with the homeowner.
When a refund is available
A genuine refund is not denied solely because the homeowner could not be reached or decided not to proceed. If service is scheduled beyond 14 days, TNPG and the partner may agree to extend the period; otherwise the refund should be honored.
How refunds are paid
Approved refunds return to the original payment method. Partners are not required to accept account credit instead.
Important launch status
The claim checkout is not yet enabled. These operational terms require legal review and payment-processor implementation before TNPG accepts a $99 claim fee.